STORE POLICY

Complimentary Consultations

Consultations are 45 minutes and offered at no cost.

Upon booking, you will receive a confirmation email and an intake form (may take up to 1 hour).

Emails are sent from Quantum Laser Lab (notices@envisionalerts.com).
 

Check your spam/junk folder and add us to your safe sender list.

Please complete your intake form prior to your appointment. Any time spent completing it during your visit will be deducted from your appointment time.

 

Treatment Bookings 

A valid credit card is required to secure all treatment appointments.

 

Cancellation & Rescheduling
We require a minimum of 48 hours notice for any cancellation or rescheduling of treatment appointments.

 

Late Cancellation & No-Show Fees

A minimum of 24 hours’ notice is required to cancel or reschedule consultations.

 

Cancellations within 24 hours or missed appointments will incur a non-negotiable $75 + tax fee, payable in full prior to rebooking (credit card or e-transfer).

 

A valid credit card will be required for all future treatment bookings.

 

Late Arrivals

Please try to arrive 5 minutes before your scheduled appointment time.

 

If you will be arriving 15 minutes late or more, your treatment may have to be rescheduled and will be processed as a no show.

 

Touch-Up Appointments

Some treatments require touch-ups, which are often included in the initial cost of treatment. 

 

Complimentary touch-ups must be scheduled and completed within 12 weeks of the original treatment. After this period, the touch-up will expire.

 

In the event of a cancellation with less than 48 hours notice or a failure to attend a complimentary touch-up appointment, the included session will be forfeited.

 

Rescheduling After a Forfeited Touch-Up

 

Any subsequent touch-up required will be charged at the minimum starting rate for laser treatments, which is $250.

Acknowledgement
By booking, you agree to the above policies.